Product returns and exchanges, recalls, and field corrective actions (FCA).
At HTDK, our post-market surveillance service includes strategic planning, adverse events reporting, and recall management. Collaborating with overseas manufacturers, we establish local strategies and procedures, ensuring timely data analysis and mandatory reporting. Additionally, we oversee recall execution, minimizing market impact and upholding product integrity for consumer trust and confidence.
At HTDK, we provide quality tracking services for products after they are launched, including product returns and exchanges, recalls, and field corrective actions (FCA).
Establish local PMS strategy & procedures, together with oversea manufacturer’s PMS team for data analysis and mandatory annual reporting.
Collect first-hand information when AE happens, together with oversea manufacturer’s team for data analysis and mandatory AE reporting.
Conducting and monitoring the completion of local recall & field actions on behalf of oversea manufacturer. Establish proper Recall Reporting strategy and minimize the impact to market.