February 23, 2022 – HTDK has officially passed the rigorous audit conducted by a leading certification body and successfully obtained the ISO 20000-1:2018 international standard certification for IT Service Management (ITSM).

As a leading commercial solutions platform in China, HTDK is committed to continuously improving service levels for its brand partners and enhancing information services, with compliance and international standards as guiding principles. The company has already been awarded multiple certifications, including ISO 9001 for Quality Management Systems and ISO 13485 for Medical Devices Quality Management Systems, further affirming HTDK’s ability to meet the highest global standards across different business areas.

HTDK provides specialized, customized, and one-stop commercial services, helping global brand partners enter and penetrate the Chinese market from the ground up. A key strength lies in HTDK’s data-driven technology stack. In the age of technology, commercial operations in the medical device industry form a network of interrelated data between stakeholders, processes, and solutions. Developing, customizing, and implementing IT systems to support and enhance commercial operations is critical to improving the efficiency of brand partners’ solutions. The ISO 20000 certification highlights HTDK’s outstanding capabilities in IT service management and information security. It reflects HTDK’s ability to provide higher quality, more secure, and efficient IT infrastructure and system solutions, increasing brand partners’ confidence in the company.

ISO 20000 is the first international standard for IT Service Management (ITSM) and is recognized worldwide as a benchmark for assessing IT service management processes. The standard defines a set of comprehensive, interconnected service management processes, providing a framework for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving ITSM. For many organizations, especially in industries like finance, telecommunications, and high technology, establishing an ITSM is an essential mechanism for managing operational risks. ISO 20000 provides IT managers with a reference framework for managing and improving IT services, and it is considered the highest global standard for IT service levels.

Given the rigorous audit process, achieving ISO 20000 certification is highly valuable. The lead auditor from the certification body praised HTDK’s IT service capabilities, stating: “ISO 20000 was introduced relatively late in China, and there are only a few certified companies. Among those, HTDK ranks high. Auditing HTDK was not only a certification process but also an opportunity for us to learn and grow.”

HTDK’s IT Director, Mr. Richard Huang, commented: “Achieving ISO 20000 certification is a significant milestone for us. It demonstrates HTDK’s dedication to providing superior service through an effective IT Service Management System, standardized IT operational processes, and best practices in talent and technology. This achievement is a testament to the collective effort of all our employees, who overcame many challenges during the intense audit process, ultimately passing with high marks. It shows that everyone at HTDK has a thorough understanding of IT services. Our leadership has maintained a long-term commitment to strict operational, management, service, and product standards based on international criteria. This commitment has enabled HTDK to stay ahead in the industry and distinguish itself as a leader in the medical device commercial solutions platform sector.”